Terms of Service

1. Acceptance of Terms

By accessing or using Dalil (including our website, mobile PWAs, directory APIs, merchant portal, and Dalil SI conversational services), you confirm that you have read, understood, and agreed to be legally bound by these Terms of Service.

If you do not agree with any part of these terms, you must not use or access the Dalil platform.

2. Platform Operator

Dalil is developed, owned, and operated by Brandzetta Technologies. All legal and commercial communications should be directed to:

3. Scope of Services & Dalil SI

Dalil is an intelligent local discovery platform designed to connect consumers with local businesses, merchants, and services. Services provided include:

• Dalil SI Guide: An AI-assisted conversational search agent that queries verified directory listings in English, Malayalam, Manglish, and other languages.
• Direct Merchant Communication: Pre-filled WhatsApp routing, one-click phone calls, interactive Google Maps directions, and customer inquiry messaging.
• Merchant Management Suite: Business profile management, product/menu catalogs, gallery showcases, and customer lead notifications.

While Dalil SI is strictly grounded on verified database records to minimize inaccuracies, user inquiries are informational and should be confirmed directly with merchants for critical transactions.

4. Merchant Obligations

Business owners who register, claim, or list a business agree that:

• All listing details (including business name, category, physical address, contact telephone, WhatsApp number, operating timings, and pricing) must be authentic, truthful, and kept up to date.
• Photos, menus, and item descriptions uploaded must belong to the merchant or be authorized for commercial use. Uploading deceptive, obscene, or fraudulent imagery is strictly prohibited.
• Merchants must maintain all appropriate local municipal trade licenses, food safety registrations (e.g. FSSAI), and statutory permits required by Indian law.
• Merchants are solely responsible for fulfilling products, services, and transactions initiated with customers contacted via Dalil.

5. Consumer Use & Acceptable Conduct

As a visitor or consumer on Dalil, you agree that you will not:

• Send abusive, harassing, spam, or malicious messages to business owners via Dalil's inquiry channels or connected WhatsApp endpoints.
• Attempt to scrape, harvest, reverse-engineer, or systematically extract business directory records using automated bots without written consent.
• Attempt to bypass rate limits, probe security controls, or disrupt the operation of Dalil's servers or AI search endpoints.

6. Subscriptions & Merchant Plans

Dalil offers various merchant tiers (including Verified badges, priority search placement, and expanded catalog listing limits). For paid plans:

• Subscription fees and billing schedules are clearly stated at checkout before payment confirmation.
• All online payments are securely processed through regulated Indian payment gateway partners.
• Subscription renewals and cancellations can be managed directly through the Merchant Dashboard.

7. Intellectual Property

The Dalil trademarks, wordmark, logo styling, brand assets, user interfaces, vector search architectures, and code are the exclusive intellectual property of Brandzetta Technologies.

Merchants retain ownership of their individual brand trademarks, logos, and uploaded catalog photos, granting Dalil a worldwide, royalty-free license to display them for directory promotion and search retrieval.

8. Disclaimers

Dalil is provided on an "as is" and "as available" basis without warranties of any kind.

• Dalil does not guarantee uninterrupted, bug-free, or error-free platform uptime.
• While we maintain zero-hallucination guardrails, business operating timings, prices, and stock availability may change without immediate notification to Dalil. Customers should confirm directly with merchants.
• Dalil does not act as a vendor, food delivery agent, or contractor for listed businesses. Any commercial contract is strictly between consumer and merchant.

9. Limitation of Liability

To the maximum extent permitted under applicable law, Brandzetta Technologies and its founders, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

• Your access to, use of, or inability to access the Dalil platform.
• The conduct or quality of products, foods, or services provided by any third-party merchant.
• Any errors, omissions, or downtime in AI search responses or mapping services.

10. Termination & Suspension

We reserve the right to suspend or permanently terminate merchant listings or user accounts immediately, without prior notice, if there is a breach of these Terms, fraudulent representation, non-payment, or violation of local laws.

11. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to Dalil shall be subject to the exclusive jurisdiction of the courts located in Malappuram District, Kerala, India.